Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@oxallo.com. Please include your order number and a short explanation of the issue.

Please do not send any item back before contacting us. If your return is accepted, we will provide return instructions, including the return address or return method applicable to your order. Items sent back without first requesting a return will not be accepted.

Return shipping costs may vary depending on the product, location, and reason for the return. If the item is damaged, defective, or incorrect, we will review the case and provide the most appropriate resolution. For other returns, return shipping costs may be the customer’s responsibility unless stated otherwise.

You can always contact us for any return question at support@oxallo.com.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged, defective, or incorrect items, we may request photos or additional details to help us review the issue properly.

Exceptions / non-returnable items

Certain items may not be eligible for return, including used items, items not in their original condition or packaging, gift cards, final sale items, personalized items, sale items, and products that cannot be returned for hygiene, safety, or regulatory reasons.

Please contact us at support@oxallo.com if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item where available.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.

As above, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@oxallo.com.