RETURNS
Straightforward returns, handled with care.
If something does not feel right with your order, we want the next step to feel clear, calm, and fair.
Our return approach
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30-day return window
Returns are accepted within 30 days of receiving your order.
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Fair case review
Each request is reviewed carefully so we can understand the issue and offer the most appropriate resolution.
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No unnecessary friction
We aim to keep the process respectful, clear, and easy to follow.
When can you request a return?
You may request a return if the item arrives damaged, is not as described, does not fit your intended use, or does not meet your expectations.
To start a return, contact us with your order number and a brief note about the issue.
Returns questions
How long do I have to request a return?
Returns are accepted within 30 days of receiving your order.
How do I start a return?
Contact us with your order number and a short explanation of the issue. We aim to respond within 24 hours.
What resolutions may be offered?
Depending on the situation, we may offer a refund, replacement, gift card, or a keep-the-product resolution where appropriate.
Do I need to send photos?
For damaged, defective, or incorrect items, photos may be requested to help us review the issue properly.
Should I dispose of a damaged item?
Please do not dispose of damaged items before contacting us, as we may need photos or additional details to complete the review.
Can a return be refused?
OXALLO may review unusual or abusive return activity, but our default position is to support customers fairly and respectfully.
Support should feel calm, not difficult.
Our returns process is built to protect customer trust while keeping the experience clear, practical, and fair.